COVID was an excellent excuse to make things a pain in the arse and conveniently fail to return them to normal. This stuff is just like that now:
Seeing a GP
Used to be possible. Now still follows the same procedure, but face-to-face appointments no longer take place as doctors can’t risk seeing ill people. The receptionist tetchily offers a ten-minute phone consultation in late June?
Menus in restaurants
Scan this QR code to squint, depressed, at our menu on your phone! Because eating out is about having your phone out!
Excessive lead times
A conveyancer doing the searches to buy a flat used to take a fortnight. In lockdown it took ten weeks instead, and now this is the new normal. What are you going to do, go and get a f**king law degree?
Public toilets
Shut ‘due to Covid’ in 2020. Yet to reopen.
‘We are experiencing higher than average call volumes’
Painful before Covid, calling customer services to talk to an actual human is now a morning’s work and demands you listen to no less than seven messages suggesting you use their website. Amazingly, in the year 2023, you’d already tried that.
Libraries opening for four hours a day
The council shut your library during lockdown, and has barely reopened it. They do, however, appear keen to talk to a building contractor who specialises in converting nice old buildings into lovely expensive flats.
Bike lanes
Half the road has disappeared behind new bike lanes because during Covid the middle-classes enjoyed leisurely bike rides. You’ve not seen anyone in the bike lane since, but you have scraped your car on the barriers twice.
Going to A&E
Fallen off your roof? Need medical help? Contemplating A&E? You think you’ll get an ambulance? You think you’ll see anyone within 36 hours? Nah. Do the sensible thing and simply fashion a splint using tights and a chairleg.
Train timetables
Operating at levels of service not seen since 1860, your train timetable is a work of utopian fiction. Quicker and more reliable to travel by canal.
Emailing receipts
We’ve gone paper-free. Do you have an email address for us to email your receipt? Would you like to be on yet another marketing mailing list when the receipt never actually arrives anyway?
NHS waiting lists
You need a hip replacement? Two? That’s unfortunate. You are currently 80,000th on the waiting list, based on your cost-effectiveness.