A BANK has asked a customer to visit a branch that closed years ago with a utility bill he does not possess, it has emerged.
Tom Logan only wanted to change the billing address on his account but has been asked by HSBC to embark on a doomed quest with paperwork he opted out of receiving six years earlier.
He said: “Isn’t this the reason we invented apps? So we could sort everything from the comfort of our sofas while half watching Frozen Planet II and eating a Twix?
“My local branch closed its doors around the time Woolworths went under. Now the nearest one is twenty miles away and doesn’t open on weekends, which makes ‘popping in’ a massive ball-ache that will eat into my annual leave.
“Plus I’ve got to chase down an energy bill or go through the faff of printing off the digital copy. I’d be better off keeping my life savings safely stuffed under my mattress.”
A HSBC spokesperson said: “Tom’s going to be really annoyed when he finds out we can’t take care of his problem in person. He’ll have to call our automated helpline that costs a fiver a minute.”
