subscribe
/ Sign Out

Phone calls never recorded for training purposes, companies admit

COMPANIES have admitted that they never record phone calls for training or quality purposes, instead keeping them indefinitely for no real reason.

While customers are encouraged to believe that huge corporations give a shit about their customer services and strive to constantly improve, they don’t, and are mainly just taking the piss.

Lucy Parry, staff training supervisor at a broadband provider, said: “What kind of training course would play loads of recordings of irate members of the public swearing profusely while trying to cancel their contracts?

“It should be clear it’s bollocks. If we recorded calls for training purposes, we would have lots of highly-trained, efficient and personable staff who could answer routine questions without reading woodenly from a script, putting you on hold for 40 minutes or randomly cutting you off.

“No, we mainly do it so we can secretly sell them on to even larger multinationals who are slowly building a comprehensive database of information about you which they will eventually use to take over your entire life.

“And aside from that we just record them to laugh at people with funny voices.”

Mercury is in retrograde: excuses twats will use for behaving like twats

WE all have days where we accidentally get on everyone’s tits, but you won’t gain any sympathy with any of these lame excuses:

Mercury is in retrograde

Mercury retrograde is an optical illusion which means the planet looks like it’s going backwards from earth, which has f**k all to do with you acting like a wanker. Unless Mercury fell from the sky and onto your Nan’s house this morning, nothing that it’s doing can explain your annoyingness.

I need to detox myself

This translates as: ‘I’ve spent several consecutive nights on the lash, I’m exhausted, full of anxiety and worried I might be borderline alcoholic’. If you must spend the next five days drinking lemon water and saying affirmations, feel free, but at least be honest and admit you’ve just got a monster hangover.

We have incompatible star signs

People who are into astrology believe that they have a particular set of personality traits due to the position of the planets when they were born. People who aren’t into astrology think this is total bollocks and hearing someone say ‘I could never date a person with a Gemini moon’ makes them want to walk into the sun.

I’m too caffeinated

There are many substances you can blame for bad behaviour, but none of them can be bought at a Pret-a-Manger. If you’re acting like a hyperactive bellend and getting on everyone’s nerves, the brutal truth is that you’re just a highly annoying person to be around and a hot beverage has no bearing on this fact.

I’m not caffeinated enough

Who knew an entire office’s wellbeing would hinge on one dickhead’s ability to master the correct number of daily trips to the coffee machine? The entire office knew, turns out, because they are treated to the same monologue about it every f**king day.

Next story ›